Refunds & Return Policy

 

Refund & Return Policy

At voustele, we are committed to offering products designed to meet your wellness needs. We stand behind the quality of our products and recommend using them for a minimum of 14 days before considering a return. If, after 14 days and within the 30-day money-back guarantee period, you are not satisfied with your purchase, please reach out to us at contactvoustele@gmail.com.

Cancellation Policy

Order changes or cancellations must be requested within 24 hours of placing your order. After this period, your order will enter processing, and we may not be able to accommodate changes or cancellations. If your order is successfully canceled within 24 hours, we will process your refund within 7 business days.

30-Day Money-Back Guarantee

We believe in our products and encourage you to try them for at least 14 days to experience their full benefits. If you are unsatisfied and wish to return an item, you may do so after 14 days and within the 30-day guarantee period. Please note that shipping fees (if applicable) are non-refundable.

To initiate a return, please fill out the form on our Contact Us page or email us directly at contactvoustele@gmail.com. To expedite the process, include your Order Number or the Name and E-mail Address used when placing the order.

Damaged Items

We take great care to protect our products during shipping. A product is considered damaged if it arrives with a defect or physical damage. Packaging damage (such as a dented box) with the product still intact is not considered damage.

If your item is damaged upon arrival, please contact us within 72 hours of delivery at contactvoustele@gmail.com with a clear photo of the damage. We will determine if you qualify for a replacement at no additional cost. We do not offer refunds or replacements for items damaged through normal use, wear and tear, or misuse.

 

Shipping and Delivery

We strive to deliver orders promptly; however, we are not responsible for shipping delays beyond our control, including delays caused by couriers, customs, or other external factors. If you encounter delivery issues, please contact the courier directly for assistance. Unfortunately, we cannot be responsible for lost, stolen, or delayed packages.

 

Incorrect Shipping Address

Customers are responsible for ensuring the shipping address is correct at checkout. If an incorrect address is provided and we are not notified within 24 hours of placing the order, voustele is not liable for resending or refunding the order.

 

Policy Modifications

voustele reserves the right to update this Return & Refund Policy at any time. We encourage customers to review the latest policy version before purchasing. By using voustele products, customers agree to this Return & Refund Policy, including any modifications made.

For any questions, please feel free to contact us at contactvoustele@gmail.com.